Cancel/ Change Order

Here is a rewritten version of the Order Cancellation and Changes policy:

1. Order Cancellation

We offer a 12-hour cancellation window from the moment your order is placed. Within this time, you can cancel your order and receive a full refund. Once the order has been processed and shipped, cancellation is no longer possible.

How to Cancel Your Order:

• Before Processing: If your order has not yet been processed (meaning it hasn’t been handed over to the carrier), we can easily cancel it and issue a full refund to your original payment method. Please contact us as soon as possible.

• After Processing: If the order is already in the hands of the carrier, we cannot cancel it. However, you can return the item once it arrives, as outlined in our Return & Refund Policy.

To request a cancellation, please:

• Email us at support@boylegacy.shop

• Use the subject: “URGENT: Cancel Order #[Your Order Number]”

• Include your full name, order number, and confirmation that you wish to cancel your order.

2. Order Changes

If you need to make changes to your order (e.g., modifying the shipping address or adjusting product details), please contact us within 12 hours of placing your order. After this period, we may not be able to accommodate any changes.

Types of Changes You Can Request:

• Address Changes: If there’s an error with your shipping address, contact us within 12 hours to update the details. After this time, we may not be able to modify your shipping information.

• Product Changes: If you wish to change the product (e.g., size or color), it’s recommended that you cancel the original order and place a new one within the 12-hour window.

Once your order is processed and shipped, changes cannot be made to the items.

3. How to Request a Cancellation or Change

To ensure your request is handled efficiently, please follow these steps:

• Send an Email to support@boylegacy.shop

• Use the Subject Line:

  • “URGENT: Cancel Order #[Your Order Number]” for cancellations.

  • “URGENT: Change Order #[Your Order Number]” for changes.

• Provide Order Details: Include your full name, order number, and a clear description of the change or cancellation request. If you’re requesting changes to your address or product details, please specify them clearly.

Once we receive your email, we will respond within 1 business day. If the order has not been processed yet, we will proceed with the cancellation or change as requested.

4. Important Notes

• 12-Hour Window: Please reach out to us as soon as possible within the 12-hour window to ensure your request is processed. Orders are processed quickly, and delays in contacting us may make it difficult to accommodate your changes.

• Once Shipped: After an order is processed and shipped, no cancellations or changes can be made. However, you can return the product once it arrives, as per our Return & Refund Policy.

• Order Accuracy: Double-check your order details (including shipping address, product selection, and quantities) before completing your purchase to avoid errors that may require changes or cancellations.

5. How We Handle Refunds

• If Your Order is Canceled Before Processing: A full refund will be issued to your original payment method.

• If Your Order Has Shipped: You will need to wait for the product to arrive before initiating a return.

• Refunds typically take 3-5 business days to appear in your account, depending on the payment method and your bank’s processing times.

6. Contacting Us

For assistance with canceling or changing your order, or if you have any questions, feel free to reach out to our customer support team.

• Email: support@boylegacy.shop

• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We are dedicated to providing a smooth and hassle-free shopping experience at Boylegacy, and we will do our best to assist you with your order modification or cancellation.