Refund & Return Policy

At Boylegacy, we believe that shopping for men’s fashion should be a stress-free and rewarding experience. Our Return & Refund Policy ensures that you can shop with confidence, knowing that your satisfaction is our top priority.

By placing an order on boylegacy.shop, you confirm that you have read and accepted the terms outlined below. Please take a moment to review this policy before completing your purchase.

1. Return Policy Overview

We offer a generous 60-day return window to allow you plenty of time to decide if your purchase is the perfect fit for your style and needs.

• Return Period: 60 days from the delivery date

• Refund Processing Time: Up to 8 business days after approval

• Restocking Fees: None

• Return Shipping Fees: Free

• Refund Amount: 100% of the item’s purchase price

All approved returns that meet the outlined conditions qualify for a full refund.

2. 60-Day Return Window

You must submit a return request within 60 calendar days from the date your order is delivered. The delivery date is confirmed by the shipping carrier’s tracking information.

Returns requested after the 60-day window may not be eligible.

3. Condition Requirements for Returns

To ensure fairness, we ask that returned items meet the following conditions:

• The item must be unused and unworn

• No visible signs of wear, stains, odors, or damage

• Returned in its original condition, including packaging and tags

Hats showing signs of use, alteration, or damage cannot be accepted.

4. Items Not Eligible for Return

We do not accept returns in the following cases:

• Returns requested after the 60-day return window

• Items damaged due to misuse, improper handling, or care

• Products missing original components, tags, or accessories

If your return is not approved, we will notify you with a clear explanation.

5. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team within 60 days of delivery

2. Provide your order number and the item(s) you wish to return

3. Wait for return authorization and further instructions

4. Send the item back according to the provided guidelines

Returns sent without prior approval may experience delays or rejection.

6. Return Shipping Costs

We cover the return shipping costs for eligible returns. There are no hidden charges or restocking fees involved.

7. Refund Processing Timeline

Once we receive your return and conduct an inspection:

• Inspection Period: 1–3 business days

• Refund Issued: Within 8 business days after approval

Refunds will appear in your account based on your payment provider’s processing times.

8. Refund Method

Refunds are issued to the original payment method used at checkout, including credit cards, debit cards, or digital payment methods.

9. Partial Returns

If you return only part of your order, refunds will apply only to the returned item(s). Original shipping fees are non-refundable, and there are no penalties for partial returns.

10. Exchanges

Currently, Boylegacy does not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order.

11. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or a full refund at no additional cost.

12. Incorrect Items Received

If you receive the wrong item, contact us immediately. We will quickly resolve the issue and send you the correct product.

13. Refund Delays

If your refund has not appeared within the expected timeframe, please check with your bank or payment provider. You may also contact us for assistance.

14. Return Abuse Policy

To maintain fairness, Boylegacy reserves the right to limit or deny returns in cases of excessive or fraudulent return activity.

15. Customer Support: We’re Here to Help

At Boylegacy, we are dedicated to offering exceptional customer support. If you need help with a return, refund, or have any questions, our team is always available to assist you.

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

16. Policy Updates

Boylegacy may update this Return & Refund Policy at any time. Any changes will be posted here with the updated effective date.

17. Contact Information

For any questions regarding returns or refunds, please reach out to us:

• Company Name: Boylegacy

• Email: support@boylegacy.shop

• Address: 7 Priestley Avenue, Exeter, EX4 8DG, United Kingdom

We are happy to assist with any inquiries and ensure that your shopping experience with Boylegacy is smooth and enjoyable.